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Terms & Conditions

Standard Terms & Conditions - please check if these apply when making your booking

Terms and conditions of Booking


Arrival Time: Our priority is to have your room ready by 2:30pm however should you arrive earlier and wish to enjoy our facilities and Eastbourne, we can happily store your luggage until such a time that your room is available.

Departure Time: You are kindly asked to vacate your bedroom by 10:30am on your day of departure. Later departures are available by prior arrangement only and maybe subject to a small fee, alternatively you may store your belongings with us for collection later on in the day.

Deposits: When booking via our website online booking engine, our deposit policy is as follows: A 50% deposit is payable on reservation and may be refundable depending on the cancellation terms as stated below.

In Room Facilities: All bedrooms are en-suite, with free-view television, direct dial telephone, hairdryer and tea and coffee making facilities. Complimentary Wi-fi is available in all rooms and public areas.

Cancellations: In the unfortunate event of a cancellation, the hotel reserves the right to make a charge; we therefore recommend that holiday insurance is taken out. For cancellations more than 24 hours before our check in time of 14.30 we will refund your 50% deposit. For cancellations that are made less than 24 hours before 14.30 or in case of a no-show, the total price of the reservation will be charged.

Car Parking: Eight car parking spaces are available on site, priced at £12.00 per night. Should you wish to purchase parking please contact Reception prior to your arrival. Alternatively the street parking behind the hotel is restriction free.

For more information regarding our terms of business please contact us on 01323 731 451

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